Privacy Policy

1. Introduction

M4 Suite, operated by M4 Suite LLC ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.m4suite.com) and services (collectively, the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Register for an account (name, email address, company name, phone number)
• Book a demo or contact us (contact details, industry, business information)
• Subscribe to our services (billing information, payment details)
• Use the Service (customer data, marketing content, campaign information)
• Communicate with us (support requests, feedback, inquiries)

2.2 Automatically Collected Information

When you access the Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Log data (access times, errors, performance metrics)
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party services you connect to M4 Suite, such as CRM systems, email platforms, or advertising networks, in accordance with their privacy policies.

3. How We Use Your Information

We use the information we collect to respond to your inquiries, provide customer service, send text messages you have opted into (including service-related and promotional communications), improve our website and services, and comply with applicable legal obligations.

4. SMS / Text Messaging

By opting in to receive SMS messages from M4 Suite LLC, you consent to receive text messages at the phone number you provide. Message frequency varies. Message and data rates may apply.

To opt out: Reply STOP to any text message at any time. You will receive a single confirmation and no further messages will be sent unless you opt back in.

For help: Reply HELP to any message, or contact us at info@m4suite.com or +1 (866) 721-9114.

4.1 Explicit Opt-In & Re-join Clause

By opting in to receive SMS/text messages from M4 Suite LLC at the phone number you provide, you explicitly consent to receive recurring transactional and promotional text messages. This is a written agreement between you and M4 Suite LLC. You understand that message frequency may vary and that standard message and data rates applied by your mobile service provider will apply.

If you previously opted out by texting STOP, you may re-join our SMS program by texting START or by re-opting in through your account settings. Upon re-joining, you will again consent to receive SMS messages from M4 Suite LLC according to these terms.

4.2 Exact STOP Keyword Workflow

To immediately stop receiving SMS messages from M4 Suite LLC, reply STOP to any message you receive. You will receive a final confirmation message confirming your unsubscribe. After this confirmation, no further messages will be sent to your mobile phone from M4 Suite LLC unless you re-opt in. The STOP command is the only method required to opt out. You will not be charged additional rates for opting out.

4.3 Keywords: HELP & STOP

STOP Keyword: To unsubscribe from all SMS messages, reply STOP to any text message at any time. You will receive one final confirmation message, and no further text messages will be sent.

HELP Keyword: To receive help or more information about our SMS program, reply HELP to any text message. You will receive information on how to manage your preferences and how to contact us.

Contact Us: For additional support with SMS services, please contact us by email at info@m4suite.com or by phone at +1 (866) 721-9114. Our support hours are Monday through Friday, 9 AM to 5 PM EST.

5. Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

7. Message Frequency & Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interactions and preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of M4 Suite LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. How We Share Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Send you marketing and promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Personalize your experience and deliver relevant content

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as payment processing, data hosting, email delivery, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If M4 Suite is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of M4 Suite, our users, or the public.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

10. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data security and privacy
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it by law.

12. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request restriction of how we process your data
• Object: Object to our processing of your personal information

To exercise these rights, please contact us at info@m4suite.com. We will respond to your request within 30 days.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

14. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.

15. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@m4suite.com, and we will take steps to delete such information.

16. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our servers and service providers are located. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these jurisdictions.

17. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at info@m4suite.com.

18. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

24. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiry as quickly as possible.